Ivan Seguro

Service Qualified Lead

Service qualified leads are contacts who've indicated to your service team that they're interested in becoming a paying customer.

In the sales process, Service Qualified Lead falls into the category of the hottest opportunities. 

An example of service qualified lead is a customer who tells their customer service representative that they'd like to upgrade their product subscription or receive an additional service. 

At this point, the customer service representative would up-level this customer to the appropriate sales team or representative, or do the closing on their own, depending on circumstances.

Often this type of leads appears as a part of the upselling process.